The OnePlus 12, a flagship smartphone, has faced criticism for widespread motherboard failures, leaving users with repair costs exceeding ₹20,000. Reports suggest these issues arise shortly after purchase or following software updates, affecting both in-warranty and out-of-warranty devices. Customers have voiced dissatisfaction with the company’s limited support, raising concerns about brand reliability. Possible causes include overheating and manufacturing defects, though OnePlus claims the cases are isolated. High repair costs, coupled with earlier controversies surrounding hardware, pose a threat to the brand’s reputation. To salvage the situation, OnePlus must provide free repairs, extend warranties, and improve quality control to regain customer trust.