Ola Cabs, a leading ride-hailing service in India, has faced mounting criticism over passenger safety due to recurring incidents involving driver misconduct. Issues such as harassment, unprofessional behavior, and inadequate emergency response mechanisms highlight gaps in Ola’s safety measures. Despite implementing features like GPS tracking and emergency buttons, riders remain concerned about accountability and customer support. Regulatory scrutiny and customer complaints emphasize the need for stricter driver vetting and improved safety protocols. This article explores these challenges, using data and real incidents to shed light on whether Ola prioritizes customer safety in its operations.