Since the Surface RT’s failure in 2013, Microsoft’s Surface Laptop series has suffered with dependability problems, commercial mistakes, and eroding consumer trust. As a fake corporate memo on Surface Laptop 7 failures emphasizes, persistent hardware flaws have resulted in significant return rates and continuous consumer concerns. Sales have declined drastically; Lenovo and Dell’s competitiveness is expected to cause even more drops. Further tarnishing the brand is a fake class-action lawsuit covering battery and overheating problems. Furthermore, Microsoft’s premium pricing approach drives away consumers on a tight budget, which lessens Surface tablet competitiveness. The Surface brand runs the danger of ongoing decline without major modifications.