Following the horrific terrorist assault in Pahalgam, Kashmir, which claimed at least 26 tourists’ lives and left many more injured, Air India has been especially helpful to impacted passengers. Beginning the summer tourist season, the attack has caused general alarm and a spike in flight cancellements as visitors try to escape the area quickly.
Air India has announced the running of two more flights from Srinagar on Wednesday, April 23, 2025: to meet the immediate demands of the passengers.
11:30 AM Srinagar to Delhi
Srinagar to Mumbai at twelve noon
These extra flights try to meet the growing demand from people who want to safely and fast get back home.
Air India is also providing free rescheduling for all confirmed tickets to and from Srinagar until April 30, 2025 and full reimbursements on ticket cancellements. This policy is meant to give travellers at this trying period flexibility and peace of mind.
Air India has also said that any visitor who postpones their trip would get an extra 50% discount on their next Air India ticket for a few chosen places in a special gesture for visitors presently in Kashmir and Jammu. Aimed at helping travelers recover some of the expenses and carry on their holiday plans at a later, safer time, this offer is applicable to anyone headed for tourism.
Other airlines, notably IndiGo and Air India Express, have also followed such policies, providing exemptions on cancellation and rescheduling charges and running special relief flights to help impacted passengers.
All airlines have been urged by the Directorate General of Civil Aviation (DGCA) to be ready to run extra flights from Srinagar as required, so ensuring that the rising demand for departures from the area is effectively satisfied.
Apart from a sad death toll, the Pahalgam attack has seriously harmed the tourism sector of the area, which had been seeing a comeback recently. Local companies and employees depending on tourism are now experiencing financial insecurity as the summer season, usually a peak travel season, is thrown off.
Through the addition of flights and charge waiver, Air India’s quick reaction to the crisis emphasizes its dedication to passenger safety and support during crisis. Those looking for help or further information can visit Air India’s official website at airindia.in or call +91 11 69329 to their customer care.
Travelers are advised to be informed through official means and use caution when planning or changing their travel schedules as the circumstances in Kashmir keeps changing.
