OnePlus Green Line Problem Returns
The comeback of one of the leading brands that was famous for producing high-performance and reliable smartphones is under the spotlight now for all the wrong reasons.
Users of OnePlus devices running on Oxygen OS 13 have reported a resurgence of an issue: a permanent green line on the display. Added to that, many complain of excessive overheating, bringing into question both hardware and software stability.
This article explores the problem, background, affected models, probable causes, and the response from OnePlus.
A very brief history of the Green Line problem
It first appeared a few years ago in several OnePlus models. It typically manifests as a thin, vertical green line running along the screen, which remains visible regardless of the app or content displayed.
At the time, OnePlus attributed this issue to hardware failures, including display malfunctions or problems during screen manufacturing.
In a response to such complaints that cropped up, OnePlus quickly reassured its users that this is a rare defect and vowed to ensure that this would not happen again.
It seemed to fade away for a while, but it has again resurfaced with Oxygen OS 13, disappointing its faithful followers.
Affected Models:
Except for some premium ones, other premium variants are said to experience the green line glitch in mass:
1. OnePlus 9 Series
People utilizing the OnePlus 9, OnePlus 9 Pro, and 9R devices complained about appearing green lines over Oxygen OS 13 updates
2. OnePlus 10 Series
Even for the flagshi OnePlus 10 Pro, let alone other similarly flagship hardware like the OnePlus 10T still suffer from green line glitches in their screens.
3. OnePlus 11
This issue seems to affect the latest 2023 top-of-the-line flagship OnePlus 11 also with its high-definition AMOLED display.
It pops right after updating to Oxygen OS 13.
Some see it right away; others after some weeks. Overheating is another major problem.Except for the green line, there are many complaints of overheating of the phones, including their normal activity of surfing or streaming videos.
Such overheating alarms some people and causes damage to the inner components, thereby minimizing the battery life.
What causes the green line issue?
The cause of the green line problem is still unknown, but according to experts and clients, the following might be the causes:
1. Software-related issues
Oxygen OS 13 is highly criticized because of its aggressive system updates. Some people might think that the stress at the hardware level might be due to a possible bug in the display calibration software or the update itself, hence creating the green line.
2. Hardware Defects
Though there have been some claims from OnePlus earlier that it has better quality control, the recurrence might suggest some kind of error in the manufacturing cycle related to the production of the AMOLED panel.
The circuit lines might be noticeable for fine circuit defects under some conditions.
3. Hardware-Software Combination Glitches
It cannot be attributed to hardware as a fault, but it has become a possibility combined with some faulty software due to the main incident happening right after an update process.
User Complaints and Online Feedback
Online discussion forums are filled with rants about this issue, be it on Reddit, Twitter, or OnePlus community pages. Many users express discontent with the company, saying it has not made proper efforts over the issue.
From complaining against the poor quality assurance of the company to refund or free repairing, the user comments are divergent.
Few user feedback excerpts:
1. “I have been with OnePlus for years but now, the green line on my screen of OnePlus 10 Pro is not acceptable. It is less than a year old!”
2. “I have been getting overheating in my OnePlus 9 Pro just while texting since updating to Oxygen OS 13 and now, I have a permanent green line on my screen. This is not the flagship experience I paid for.”
3. “OnePlus support has not been very helpful. They suggested the screen needed to be replaced but at nearly half the price of the phone.
To which one party very limitedly accepted this issue as a problem in the first place. The manufacturer reportedly has distributed screen replacements in some affected units, but no doubt it only comes at such a very prohibitive cost now for devices with no warranty covering them anymore, and it won’t even speak officially whether a patch or, worse, one that requires fixing hardware would arrive.
According to reports, some service centers of OnePlus asked the users to wait for the next update which may solve the problem of the green line.
However, this has created skepticism among most customers because, so far, there has been no roadmap or acknowledgment about overheating issues.
What to Do for the Affected Users?
If you experience the green line problem or overheating, you can do this:
1. Contact OnePlus Support
Contact OnePlus’s customer service and let them know about the problem. If your device is still under warranty, you might get it repaired or replaced for free.
2. Go to a Service Center
Bring your phone to an authorized OnePlus service center for diagnosis. While it may cost money for out-of-warranty devices, a screen replacement might be the only immediate fix.
3. Stay Updated
Monitor OnePlus’s official announcements and updates of Oxygen OS; perhaps, the problem is patched with an update.
4. Seek Alternatives
When repairing or replacing a device proves costly, users can look at third-party screen repairs. Third-party repairs can prove cheaper, but the warranties will be lost and might not completely solve the issue.
The return of the green line problem has ravaged its reputation as a strong smartphone brand. Overheating issues coupled with the green line problem have seen if OnePlus is still truthful to what it promised.
Well, with more reports flooding the system, OnePlus definitely needs to come out stronger: either offering repairs free for such affected handsets, software fixes, or tightening quality checks with future editions.
Till that is done, display problems have turned into some irritation for consumers with a probability of hardware damage to boot.
Do you have an experience with green line on your OnePlus device? Share your story with us or comment below to add yourself to the conversation.
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