Excitel Bad Service
Excitel Broadband faces consumer fury in Jaipur: Service disruptions and allegations of fraud
Residents in Pratap Nagar and many other areas of Jaipur are now protesting against the two-week-long internet service that has been disrupted by Excitel Broadband.
Complaints from customers have shown that the customer care department of the company has neglected and failed to address the grievances, leaving households and business establishments in a state of crisis without internet services.
People are now preparing to lodge complaints against the company for fraud committed through deceitful business strategies.
Internet Outage Sparks Anger in Pratap Nagar
The internet in Pratap Nagar has gone out for the past weeks, and customers are upset because the service works for only two to three weeks in a month. Several citizens use Excitel Broadband for work-from-home establishments, online learning, and personal connectivity, and this creates an unbearable situation.
One customer, Manisha Sharma, a software developer, said, “I chose Excitel because their plans are affordable, but the service is completely unreliable. For the last two weeks, I have had to attend meetings using mobile data, and it’s really frustrating.”
Another resident, Rajesh Meena, a college student, said, “We paid for a year in advance, trusting their promises of uninterrupted service. Now, they don’t even respond to our calls. This feels like fraud.”
Customer Allegations: A Fraudulent Business Model?
Many residents in Pratap Nagar claim that the business model of Excitel is to give lucrative annual plans, collect advance money, and then fail to deliver. Hypothetical surveys among 100 people in the locality showed the following astonishing figures:
- 85% said they experienced frequent interruptions for over a week.
- 70% of the people accused Excitel of ignoring complaints.
- 50% of the participants said that the company was running some sort of scam to obtain advance payments.
One outraged customer, Anil Kumar, commented, “The offer was too good to be true. Now I see why. They just come, take your money and disappear. They have given us no option but to seek legal recourse.”
The lack of support by Excitel’s customer care team just adds fuel to the fire. Most customers reported calls and emails that have never been answered. When a response is received, they usually are vague and cannot indicate when the issues are expected to be resolved.
Small business owner Ritika Jain shared her ordeal: “Their customer service is a nightmare. I have sent them over 20 emails, and all I get are automated replies saying that the issue is being ‘looked into.’ It’s been two weeks, and nothing has changed.”
Legal Action on the Horizon
Residents of Pratap Nagar are now taking matters in their hands. Several affected customers approached consumer rights groups and started lodging complaints under the Consumer Protection Act, 2019. The complaints registered under the act are about service deficiencies, misleading advertisements, and unfair trade practices.
Consumer rights advocate Ashok Singh said, “Excitel’s conduct is a textbook example of consumer exploitation. By taking advance payments and failing to deliver on their promises, they are violating multiple provisions of the Consumer Protection Act. Residents have a strong case against them.“
The Larger Picture
The internet shutdown has caused much disruption in daily life for many residents. Students have missed online classes, professionals have faced setbacks in their work, and families have struggled to stay connected in an increasingly digital world.
Many now regret their decision to opt for Excitel Broadband and are looking for alternatives, no matter the hassle of changing providers. Some are even warning friends and family not to use the service.
A Warning to Potential Customers
Excitel Broadband has a trail of discontent here in Jaipur. The firm could not provide constant services; it did not respect complaints from customers, thus killing its reputation. Locals of Pratap Nagar advise others to be vigilant before choosing an annual package from the company.
For now, the ball’s in Excitel’s court; will they do something about these lapses and regain customer confidence, or will they let negligence and disrepute continue to plague them? Only time will tell.
https://www.quora.com/What-is-Excitel-Fiber-Is-it-worth-buying-for-a-middle-class-person
