Excitel Broadband users have been fumed as they are not getting internet in Pratap Nagar, Jaipur for a pretty long time. They are alleging that the company is not taking complaints seriously and is running a fraudulent business model by providing lucrative one-year plans, accepting advance payments, and then not providing a dependable service. A representative survey conducted on residents indicated that 85% experienced frequent outages. Many are now filing consumer complaints against Excitel, alleging them of cheating. Poor customer support by the company has added to the disgruntlement, making professionals, students, and families stay disconnected. Let’s look at the allegations, its impact on residents, and their demand for accountability from Excitel.